Privacy Policy

1. Introduction

Sitalax ("we," "our," or "us") provides operational software solutions for clinical management and patient continuity. We are committed to handling business and operational data with professional care and transparency. This policy outlines how we collect, use, and protect information through our website and platform.

2. Information We Collect

We collect information that helps us provide, support, and improve our services. This includes:

• Contact Information: Name, email address, phone number, and clinic name.
• Account Credentials: Login identifiers and encrypted access tokens.
• Operational Data: Clinic configuration settings and preference data.
• Communication Data: Logs related to support requests and automated notifications.

3. Information Submitted via Forms

When you interact with our website, you may submit information through various channels:

• Enquiry Form Submissions: General questions regarding Sitalax services.
• Demo Requests: Information provided to schedule a walkthrough of the platform.
• Support & Onboarding Requests: Details shared to assist with clinic configuration and training.
• Business Enquiries: Partnership or commercial queries submitted to our team.

4. Account and Clinic Information

To manage your access to the Sitalax platform, we maintain records of clinic ownership and authorized staff roles. This data is used solely for service administration and billing purposes.

5. Patient-Related Information

Sitalax acts as a service provider for clinics. Information regarding patients is handled based on the operational workflows configured by the clinic. Access to this information is restricted to authorized clinic personnel through role-based permissions. We do not use patient data for marketing or third-party purposes.

6. How We Use Information

We process information to:

• Deliver and maintain platform functionality.
• Configure automated communication loops (e.g., patient recalls).
• Provide professional support and onboarding assistance.
• Process payments and manage subscription billing.
• Improve platform performance and security.

7. Communication and Support Data

We utilize official communication integrations, including the WhatsApp Business API, to facilitate automated patient interactions. Metadata related to these communications is maintained to ensure delivery reliability and support troubleshooting.

8. Cookies and Analytics

Our website uses cookies and similar technologies to analyze traffic patterns and improve user experience. You can manage your cookie preferences through your browser settings.

9. Third-Party Service Providers

We engage professional third-party providers for infrastructure, payment processing, and communication services. These providers are selected for their reliability and are authorized to use your information only as necessary to provide these services to us.

10. Data Retention

We retain information for as long as an account is active or as needed to provide services. We also retain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

11. Security Measures

We implement professional security practices to protect data against unauthorized access or disclosure. This includes role-based access controls, encrypted data transmission, and periodic reviews of our security protocols.

12. User Requests and Contact

If you have questions regarding your data or wish to make a request concerning your information, please contact our operations team at ops@sitalax.com.

13. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or service scope. Significant updates will be noted on this page with an updated revision date.